BPO, Customer Experience & CRM

A professional programme focused on customer communication, business process operations, customer support and relationship management systems.

About GSIT

01 / BPO CUSTOMER EXPERIENCE

A professional programme focused on customer communication, business process operations, customer support and relationship management systems.

The proposed learning areas are intended to introduce learners to relevant processes, systems and workplace practices. The exact curriculum, duration, delivery mode and assessments will be finalized before programme launch.

Potential career roles are examples only and do not represent a promise of employment. Programme commencement, eligibility, fees, certification, academic recognition and practical training arrangements are subject to formal approval and operational readiness.

Key Learning Areas & Potential Roles

01
BPO industry fundamentals
02
Voice and non-voice processes
03
Customer service communication
04
CRM software fundamentals
05
Inbound and outbound calling
06
Email and chat support
07
Quality assurance fundamentals
08
Customer issue resolution and reporting
09
Potential career roles: Potential career roles: Customer Support Executive, BPO Associate, CRM Executive, Customer Experience Associate

Make an Enquiry

Information on this page describes GSIT's proposed model. Programme availability, academic relationships, financing and partnership terms are subject to formal confirmation and applicable approvals.

Build with GSIT

Together, we can build a more employable India.

We welcome academic institutions, employers, financial organizations, strategic partners and prospective learners to explore the GSIT vision.

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